Chewy: Top-Quality Pet Supplies at Great Prices

*No affiliation with the brand or product and this is for a class project.

We Care About Your Pet’s Wellbeing and You Can Count On Us For Pet Care

Chewy strives to be the most trusted and convenient online destination for pet parents (and partners) everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction.

What Sets Us Apart:

1. Everything You Need for Your Furry Friend at Reasonable Price

Chewy.com offers a wide variety of quality products, including dry, wet and canned food, treats, bowls, health and wellness, toys, cleaning, potty training (cat litter, potty pads, etc.), grooming, beds, and prescription pet food. Diversification on products makes it easy for pet owners to find grain-free dog treats or a holistic kitty litter, for instance.

When selected, each category can be narrowed further by selecting a more specific sub-category, brands, life stage, breed, or material. The browsing experience becomes more user-friendly and productive.

Additionally, Chewy is proud to be the least expensive online option for pet supplies, with prices about 11% lower than the all-store average.

2. 24/7 Outstanding Customer Service

When it comes to customer service, we’re breaking records and raising the bar with around-the-clock access to our pet experts. We put customers’ needs first and Chewy shows this through our shipping rates, speed, and return policy.

Any orders on Chewy that are over $49 receive free one to two-day shipping. Any orders that are under $49 are given a flat shipping rate of $4.95. This low flat shipping rate is extremely helpful for customers who order heavy items such as dog food.

We’re known to have fast shipping. If the order is placed before 4 P.M., it will be shipped that same day and most customers report getting their products within 1-2 days of placing an order.

Our return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. Chewy will also refund the shipping price that was paid.

We are also known for sending out handwritten notes with humourous pet puns, birthday cards, and some customers have even received a painting of their pet along with their order.

3. We Give Back

Chewy supports several non-profit organizations such as Shelter Friends, All About Animals Rescue, Shelter Animals Advocates, and others. Chewy provides food and other items to animals in these shelters.

4. Accredited Pet Pharmacy:

Chewy knows that pet parents are busy and don’t’ always have time to visit the vet to pick up prescriptions. Instead, pet owners can order their pet’s medication and have them delivered straight to their door.